Frequently asked questions

For best results, use the curling tool on damp hair. The No heat set includes a silk roller, two scrunchies and a hair clip.

Step 1: Brush your hair and divide into two sections.

Step 2: Clip the silk roller on your head with the hair clip.

Step 3: Start on one side and wrap sections of your hair around the silk roller in the same way as if curling your hair with a curling iron. When all the hair is wrapped around the tool, tie the scrunchie on the end  to keep the hair in place. Repeat the same on the other side.

Step 4: Remove the hair clip and leave the silk roller on overnight or 3-6 hours until your hair is dry.

If you want to see a tutorial on how to use the No heat set, check out our Tiktok and Instagram for videos.

Only hand wash the silk roller with cold water and ph neutral detergent. Do not put it in washing machine or dryer. We are not responsible to any damages to the products due to washing. 

Continuous use of heat tools damages your hair causing breakage, drying and split ends. Using a heatless option allows you to have beautiful curls everyday without any damage! Silk also protects the hair overnight and makes it more smooth and shiny. 

- All orders are shipped from Finland. We have a delivery time of 2-7 business days.

- Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Germany, Hungary, Luxemburg, Portugal, Slovakia, Slovenia, Spain, Sweden, Finland, Estonia, Netherlands, Poland, Latvia and Lithuania. 

Customers always have 30 days to cancel a purchase. Please contact our customer service by email at info@cilabeauty.com if, during that time, you want to return the product for a refund, or exchange it for something else.

Whenever you return a product, you will be responsible for any damages to it. This is why it’s very important that you return it in the undamaged original packaging. Any product information or manuals must also be included. Please use the original package/box/envelope to return the product. Protect the product well for return shipment. We recommend that you use the same package/box/envelope that was used to send the item to you.

Approved refunds will be made within 30 days.