Shipping & Refund policy

Shipping 

All orders are shipped from Finland. We have a delivery time of 2-7 business days in the Nordic and Northern Europe region.  Approximately 3-8 business days for the rest of Europe. 

Currently we ship to the following countries: 

- Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxemburg, Malta, Monaco, Netherlands, Poland, Romania, Norway, Portugal, Slovakia, Slovenia, Spain, Sweden

Refund policy

Customers always have 30 days to cancel a purchase. Please contact our customer service by email at info@cilabeauty.com if, during that time, you want to return the product for a refund, or exchange it for something else.

Whenever you return a product, you will be responsible for any damages to it. This is why it’s very important that you return it in the undamaged original packaging. Any product information or manuals must also be included. Please use the original package/box/envelope to return the product. Protect the product well for return shipment. We recommend that you use the same package/box/envelope that was used to send the item to you.

Approved refunds will be made within 30 days.